Technology and Operations Management

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http://www.cpp.edu/~cba/technology-and-operations-management/index.shtml

Yuanjie He, Chair

The supply chain operations of a business is responsible for planning, coordinating, and supervising the procurement, production, and distribution of services and goods to customers while collaborating with other supply chain parties including suppliers, wholesalers, distributors, retailers, and end consumers. The students in the Technology and Operations Management subplan will learn the concepts and technologies needed to manage the supply chain operations and to help business achieve continuous improvement in productivity and in the quality of services and goods but also in firm’s financial goals.

Mission Statement

The Technology and Operations Management Department aims to provide students with an education that will enable them to become successful managers in the business world of the 21st century. Through its curriculum, the department concentrates on helping students develop competencies in critical thinking, technical and business integration skills.

To prepare students for managerial positions in the 21st century, the department focuses on the role of technology and scientific management methods. Heavy emphasis is placed on the study of computer applications for assisting managers plan, analyze information, make decisions, and communicate.

Specializations

The subplan prepares the graduate for careers in managing supply chain operations in small and large companies, national and international businesses, not-for-profit institutions, and government. Students in the Technology and Operations Management subplan are provided with a broad background in the field, after which they choose one of the following areas of specialization:

Supply Chain Management

A Supply Chain is a network of facilities that procure raw materials, transform them into intermediate goods and then final products, and deliver the products to customers through a distribution system. Supply Chain Management is the management of flow of materials, information, and funds across the entire supply chain.  Students in this area will develop knowledge of important business processes such as customer relationship management, customer service management, demand management, order fulfillment, service and manufacturing flow management, quality management, supplier relationship management, returns management, and business information flow processes.

Operations Management

Improving business processes during the era of technology innovation has always been a challenge for organizations. Operations Management emphasis emphasizes the efficiency and productivity of business processes with the help of technology. This emphasis covers knowledge in both production operation and service operation. Students focusing on this emphasis gain knowledge regarding fundamental principles in manufacturing and service operations, and advanced topics such as management of technology, managing projects, and managing quality.

E-Business

http://www.cpp.edu/~cba/technology-and-operations-management/index.shtml

Yuanjie He, Chair

The Program

E-Business is about sharing information across supply chains and conducting business transactions internally, with customers, business partners, and suppliers. The “E” in E-Business refers to electronic networking technology. Technology enables E-Business to streamline internal and outward-reaching processes, with significantly higher process productivity and increased product/service availability - successful examples include Amazon and other e-retailers.

Aims of the E-Business Subplan

The E-Business subplan is designed to provide students:

• option for individuals with an “e-business and entrepreneur spirit” that prepares them for success in “start-ups” or existing organizations developing e-business activities.
• unique tools and abilities required for ventures into the growing field of “high tech” or “Internet based” businesses and institutions.
• technological, business and interpersonal tools needed to add value to established and start-up organizations engaged in e-business.
• ability to address the needs of e-business stakeholders (i.e., customers, suppliers, and managers).
• ability to respond to the growing market demand for e-business professionals with the aforementioned knowledge, skills and capabilities.
• tools to develop effective Internet strategies for the non-profit or government sector.

Career Emphases In E-Business

Business students choosing the E-Business subplan will among four career emphases: (1) E-Business Technology; (2) E-Business Supply Chain Management, (3) E-Commerce, and (4) E-Business Analytics. The career emphasis will dictate the electives students take.

• E-Business Technology: This emphasis focuses on the information technology support for e-business platforms. From the perspectives of technology management, students are exposed to various system development theories and tools including database, IT infrastructure, and information security. Using hands-on, learning-by-doing approach, students apply cutting-edge technologies and problem-solving approaches to course projects and real-world problems.
• E-Business Supply Chain Management: Most organizations exist within a complex labyrinth of vendors, suppliers, customers, distributors, and business partners. Understanding and leveraging these supply chain relationships are key success factors in navigating an increasingly interconnected world. Students in this emphasis learn the theory and practice of supply chain management, the technologies and standards of collaborative commerce, and the use of information technology in every facet of the business process - planning, purchasing, production, transportation, storage and distribution, customer service, and more!
• E-Commerce: New business models are emerging not only in startup companies but also in existing companies struggling to survive. From the perspective of entrepreneurship and with the support the emerging technologies, students in the emphasis receive training in innovative thinking and business planning accompanied with information technology skills.
• E-Business Analytics: In the era of internet of things, large amount of data is collected with newly developed home and industrial devices. Business analytical skill has become one of the most sought skills for future business. Students in this emphasis receive training in data science related subjects such as data warehousing, data mining, and big data analytics.

Programs

• Business Administration, B.S. - E-Business Subplan/Option: 120 units
• Business Administration, B.S. - Technology and Operations Management Subplan/Option: 120 units

• Operations Management Minor: 18 units
• Supply Chain/Logistics Minor: 21 units

• Business Analytics, M.S.: 34 units
• Digital Supply Chain Management, M.S.: 32 units

• Business Administration, B.S. - E-Business Subplan/Option: Roadmap 4-year (120 units)
• Business Administration, B.S. - Technology and Operations Management Subplan/Option: Roadmap 4-year (120 units)

• Business Administration, B.S. - E-Business Subplan/Option: Roadmap 2-year AS-T with Business Administration (60 units)
• Business Administration, B.S. - E-Business Subplan/Option: Roadmap 2-year AS-T with Business Administration 2.0 (60 units)
• Business Administration, B.S. - Technology and Operations Management Subplan/Option: Roadmap 2-year AS-T with Business Administration (60 units)
• Business Administration, B.S. - Technology and Operations Management Subplan/Option: Roadmap 2-year AS-T with Business Administration 2.0 (60 units)

Courses

• EBZ 2000 - Special Study for Lower Division Students (1-3)
• EBZ 2990 - Special Topics for Lower Division Students (1-3)
• EBZ 2990A - Special Topics for Lower Division Students Activity (1-3)
• EBZ 2990L - Special Topics for Lower Division Students Laboratory (1-3)
• EBZ 3010 - Business on the Web (3)
• EBZ 3030 - Customer Relationship Management and Business Analytics (3)
• EBZ 3050 - Enterprise Resource Planning (3)
• EBZ 4000 - Special Study for Upper Division Students (1-3)
• EBZ 4410 - Internship in Electronic Business (3)
• EBZ 4990 - Special Topics for Upper Division Students (1-3)
• EBZ 4990A - Special Topics for Upper Division Students Activity (1-3)
• EBZ 4990L - Special Topics for Upper Division Students Laboratory (1-3)

• GBA 6763 - Business Analytics Challenges I: Innovation & Idea Development, Team Science (2)
• GBA 6764 - Business Analytics Challenges II: Analysis & Design (3)
• GBA 6952 - Culminating Business Analytics Project III: Implementing & Leading Change (2)

• TOM 2000 - Special Study for Lower Division Students (1-3)
• TOM 2990 - Special Topics for Lower Division Students (1-3)
• TOM 2990A - Special Topics for Lower Division Students Activity (1-3)
• TOM 2990L - Special Topics for Lower Division Students Laboratory (1-3)
• TOM 3010 - Operations Management (3)
• TOM 3020 - Statistical Foundations for Business Analytics (3)
• TOM 3090 - Logistics Management (3)
• TOM 3160 - Business Analytics (3)
• TOM 3200 - Management of Technology (3)
• TOM 3320 - Business Processes and Production Planning (3)
• TOM 4000 - Special Study for Upper Division Students (1-3)
• TOM 4010 - Quality Management (3)
• TOM 4250 - Supply Chain Network Design (3)
• TOM 4340 - Purchasing Management (3)
• TOM 4360 - Project Management (3)
• TOM 4410 - Internship in Technology and Operations Management (3)
• TOM 4530 - Service Operations Management (3)
• TOM 4650 - Introduction to Blockchain (3)
• TOM 4990 - Special Topics for Upper Division Students (1-3)
• TOM 4990A - Special Topics for Upper Division Students Activity (1-3)
• TOM 4990L - Special Topics for Upper Division Students Laboratory (1-3)
• TOM 6010 - Supply Chain Management Fundamentals (3)
• TOM 6030 - Enterprise Resource Planning (3)
• TOM 6090 - Global Logistics and Transportation (3)
• TOM 6200 - Contemporary Supply Chain Technology Seminar (1)
• TOM 6250 - Strategic Supply Chain Management (2)
• TOM 6320 - Production Strategies in Supply Chain Management (3)
• TOM 6340 - Purchasing Management and Strategic Sourcing (3)
• TOM 6410 - Lean and Six Sigma (2)
• TOM 6650 - Blockchains and Business Applications (3)
• TOM 6870 - Team Dynamics in Supply Chain Management (1)
• TOM 6880 - Negotiation and Persuasion in Supply Chains (1)
• TOM 6970 - Comprehensive Examination (1)

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