TOM 401 - Quality Management (4)

Quality history, definitions, philosophies, awards, ISO 9000. Quality in manufacturing and services. Customer focus, process management, cost of quality, statistical thinking. Six Sigma: principles, DMAIC, and DFSS. Process improvement methods and tools. Statistical process control.

Prerequisite(s): STA 120 or STA 309 or equivalent.
Component(s): 4 lectures/problem-solving.