Technology and Operations Management

www.cba.csupomona.edu/tom

Abolhassan Halati, Chair

William J. Cosgrove
Kazem Darbandi
Jeffery L. Guyse
Yuanjie He
John Knox

Arundhati Kumar
Rhonda L. Rhodes
Xiaohui Xu
Wenge Zhu

The operations function of a business is responsible for planning, coordinating, and supervising the production and distribution of the services and goods provided by the organization. The student in the Technology and Operations Management subplan will learn the concepts and skills needed to manage the operations function and to help business achieve continuous improvement in productivity and in the quality of services and goods produced.

Mission Statement

The Technology and Operations Management Department aims to provide an education to its students that will enable them to become successful managers in the business world of the 21st century. Through its curriculum, the department concentrates on helping students develop competencies in critical thinking, technical and business integration skills.

To prepare students for managerial positions in the 21st century, the department focuses on the role of technology and scientific management methods. Heavy emphasis is placed on the study of computer applications for helping managers plan, analyze information, make decisions, and communicate.

Specializations

The subplan prepares the graduate for careers managing service and manufacturing operations in small and large companies, national and international businesses, not-for-profit institutions, and government. Students in the Technology and Operations Management subplan are provided a broad background to the field, after which they choose one of the following areas of specialization:

Service Operations Management

The Service Operations Management area of emphasis focuses on the improvement of service organizations through the understanding of business strategies, processes, technology, and change. The subjects which make up the core of this area are: operations analysis and problem-definition, computer-aided decision-making, project management, quality management, forecasting, capacity planning, and scheduling. Heavy emphasis is placed on the design, presentation, and communication of information using the computer.

Supply Chain Management

A Supply Chain is a network of facilities that procure raw materials, transform them into intermediate goods and then final products, and deliver the products to customers through a distribution system. Supply Chain Management is the management of flow of materials, information, and funds across the entire supply chain. Students in this area will develop knowledge of important business processes such as customer relationship management, customer service management, demand management, order fulfillment, service and manufacturing flow management, supplier relationship management, returns management, and business information flow processes.

Management of Technology

The Management of Technology area of emphasis focuses on the planning, development, and implementation of technological capabilities. Coursework in this area will provide students with an integrated view of the principal aspects of technology management. Students will gain knowledge and skills in the following core areas: identification and evaluation of technological operations, implementation of new technologies, management of information technology, management of collaborative research, and management of technology-transfer activities.

E-Business

www.cba.csupomona.edu/tom

Abolhassan Halati, Chair

William J. Cosgrove
G. Ross Waters

Xiaohui Xu
Wenge Zu

The Program

E-Business is about sharing information and conducting business transactions internally, and with customers, business partners, and suppliers. The “E” in E-Business means electronic networking technology. Technology allows E-Business to streamline internal and outward-reaching processes, with significantly less paperwork, and increased availability - 24/7 if necessary.

Aims of the E-Business Subplan

The E-Business subplan is designed to provide students:

technological, business and interpersonal tools needed to add value to established and start-up organizations engaged in e-business.
ability to address the needs of e-business stakeholders (i.e., customers, suppliers, and managers).
ability to respond to the growing market demand for e-business professionals with the aforementioned knowledge, skills and abilities.
option for individuals with an “e-business spirit” that prepares them for success in “start-up” or existing organizations developing e-business activities.
unique tools and abilities required for ventures into the growing field of “high tech” or “Internet based” businesses and institutions.
tools to develop effective Internet strategies for the non-profit or government sector.

Career Emphases In E-Business

Business students choosing the E-Business subplan will choose between three career emphases. These are: (1) Supply-Chain Management, (2) E-Commerce, and (3) Content Creation and Management. The career emphasis will dictate which electives students will take.

Supply-Chain Management: Most organizations exist within a complex labyrinth of vendors, suppliers, customers, distributors, and business partners. Understanding and leveraging these supply chain relationships are key success factors in navigating an increasingly interconnected world. Students in the Supply-Chain Management emphasis learn the theory and practice of logistics management, the technologies and standards of collaborative commerce, and the use of information technology in every facet of the business process - planning, purchasing, production, transportation, storage and distribution, customer service, and more!
E-Commerce: New business models are emerging in startups, and in existing companies struggling to survive. Students in the E-Commerce emphasis learn about utilizing electronic networking technologies for buying, selling and advertising, banking, etc.; creating a business plan and managing emergent ventures.
Content Creation and Management: Using hands-on, learning-by-doing approach, students in the Content Creation and Management apply cutting-edge technologies and problem solving approaches to course projects and real-world problems. Students in this emphasis take courses that constitute the core requirements in our Computer Information System (CIS) subplan.

Programs

Major

Minor

Courses

E-Business

Technology and Operations Management