EMT 572 - Total Quality Management in Engineering (4)

Introduction to the principles and practices of Total Quality Management (TQM). The course will also cover the tools and techniques for understanding and implementing TQM. A practical state-of-the-art approach will be used. Applications in service, manufacturing, government, military, construction, education, small business, health care, and nonprofit organizations will be presented.

Prerequisite(s): consent of instructor.
Component(s): 4 lectures/problem-solving.