TOM 4530 - Service Operations Management (3)

Characteristics of service operations. Service strategy. Service system design, including facility location, facility design, and process flows. Service quality and process improvement. Managing service operations, including demand and capacity management, and waiting lines management. Service supply relationships. Globalization of services.

Prerequisite(s): TOM 301 or TOM 3010.
Component(s): Lecture
Grading Basis: Graded Only
Repeat for Credit: May be taken only once