TOM 4010 - Quality Management (3)

Overview of quality philosophies. Six Sigma and Lean concepts. DMAIC (define, measure, analyze, improve, control) framework for Lean Six Sigma. Customer and supplier relations. Process analysis and capability. Basic quality tools. Lean and Kaizen approaches to continuous improvement. Measurement and reporting systems. Manufacturing and service applications.

Prerequisite(s): STA 120, STA 1200, STA 309, or STA 2260.
Component(s): Lecture
Grading Basis: Graded Only
Repeat for Credit: May be taken only once