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Sep 07, 2024
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TOM 401 - Quality Management (4) Quality history, definitions, philosophies, awards, ISO 9000. Quality in manufacturing and services. Customer focus, process management, cost of quality, statistical thinking. Six Sigma: principles, DMAIC, and DFSS. Process improvement methods and tools. Statistical process control.
Prerequisite(s): STA 120 or STA 309 or equivalent. Component(s): 4 lectures/problem-solving.
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