IBM 4382 - Applied Sales Communication (3)

Development of effective oral and nonverbal communication skills for professional sales individuals who can effectively manage sales interactions, reduce conflict, and gain understanding and cooperation. Heavy emphasis on active listening, situation analysis, and understanding customer communication styles in professional sales.

Prerequisite(s): IBM 306 or IBM 3062.
Component(s): Lecture
Grading Basis: Graded Only
Repeat for Credit: May be taken only once